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Terms and Conditions

Privacy Policy

We arecommitted to safeguarding the privacy of our website visitors; this policy setsout how we will treat your personal information.

(1) Wemay collect, store and use the following kinds of personal information:

(a)information about your computer and about your visits to and use of thiswebsite including your IP address, URL, geographical location, domain &browser type and version, operating system, referral source, length of visit,page views, website navigation etc.

(b)information relating to any transactions carried out between you and us on orin relation to this website, including information relating to any purchasesyou make of our goods or services, preferences, messages & requests made,search patterns which we may collect even though you may not register on ourwebsite.

(c)information that you provide to us for the purpose of registering with usincluding but not limited to Name, Billing & Delivery addresses, Emailaddress, Telephone numbers, credit card and other payment methods, purchasing patternsand password/s.

(d)information that you provide to us for the purpose of subscribing to ourwebsite services, email notifications and/or newsletters including inquiries,personal information or preferences which you may provide.

(e) anyother information that you choose to send to us;

(f)other information that you may provide for the processing of your orders or toanswer a query, or for the purpose of a survey, or to make improvements to ourwebsite or to obtain special offers (if any) that may be offered.

Bybeing on this website and browsing its contents in any form or manner youconfirm and agree that you have no objection for any of the above informationor any other that may have been collected during that time, being used by usfor either contacting you or recording the visit in any way by us or ouraffiliated companies. You agree that you do not consider this in any way abreach of your rights either at the time of your access or any time in thefuture.

Whenregistering yourself for the purpose of ordering online, kindly provide all thespecific information requested to facilitate receiving any product offers,information regarding new products or promotions etc


Acookie consists of information sent by a web server to a web browser, andstored by the browser. The information is then sent back to the server eachtime the browser requests a page from the server. This enables the web serverto identify and track the web browser.

We mayuse both “session” cookies and “persistent” cookies on the website. We will usethe session cookies to: keep track of you whilst you navigate the website andalso other uses. In addition, we will use the persistent cookies to: enable ourwebsite to recognise you when you & other uses visit our website.

Sessioncookies will be deleted from your computer when you close your browser.Persistent cookies will remain stored on your computer until deleted, or untilthey reach a specified expiry date.

Ouradvertisers/payment services providers may also send you cookies.

We maypublish product or ingredient or other related interest-based advertisements onour website. These are tailored by Tanamera to enhance the website and toreflect your interests. To determine your interests, we or our webadministrator will track your behaviour across the web using cookies. You canview, delete or add interest categories associated with your browser.

Mostbrowsers allow you to reject all cookies, whilst some browsers allow you toreject just third party cookies. For example, in Internet Explorer you canrefuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, andselecting “Block all cookies” using the sliding selector. Blocking all cookieswill, however, have a negative impact upon the usability of many websites,including this one.

(3)Using your personal information

Personalinformation submitted to us via this website or collected while browsing thewebsite will be used for the purposes specified in this privacy policy or inrelevant parts of the website.

We mayuse your personal information to:

(a)administer the website;

(b)improve your browsing experience by personalising the website;

(c)enable your use of the services available on the website;

(d)send to you goods purchased via the website, or/and supply to you servicespurchased via the website;

(e)send statements and invoices to you, and collect payments from you;

(f)send you general (non-marketing) commercial communications;

(g)send you email notifications which you have specifically requested;

(h)send to you our newsletter and other marketing communications relating to ourbusiness or the businesses of carefully-selected third parties which we thinkmay be of interest to you by post or, where you have specifically agreed tothis, by email or similar technology (you can inform us at any time if you nolonger require marketing communications by emailing us on;

(i)provide carefully selected third parties with statistical information about ourusers – but this information will not be used to identify any individual user;

(j)deal with enquiries and complaints made by or about you relating to thewebsite; and

(k)other uses as may be necessary in the future

All ourwebsite financial transactions are handled through our payment servicesprovider Stripe You can review the payment privacy policy at Wewill share information with Stripe only to the extent necessary for thepurposes of processing payments you make via our website and dealing withcomplaints and queries (if any) relating to such payments.


We maydisclose information about you to any of our employees, officers, agents,suppliers or subcontractors insofar as reasonably necessary for the purposes asset out in this privacy policy.

In addition,we may disclose your personal information:

(a) tothe extent that we are required to do so by law;

(b) inconnection with any legal proceedings or prospective legal proceedings;

(c) inorder to establish, exercise or defend our legal rights (including providinginformation to others for the purposes of fraud prevention and reducing creditrisk);

(d) tothe purchaser (or prospective purchaser) of any business or asset which we are(or are contemplating) selling; and

(e) toany person who we reasonably believe may apply to a court or other competentauthority for disclosure of that personal information where, in our reasonableopinion, such court or authority would be reasonably likely to order disclosureof that personal information.

Exceptas provided in this privacy policy, we will not provide your information tothird parties.

(5)International data transfers

Informationthat we collect may be stored and processed in and transferred between any ofthe countries in which we operate in order to enable us to use the informationin accordance with this privacy policy.

Informationwhich you provide may be transferred to countries which may not have dataprotection laws equivalent to those in force in Europe, USA or perhaps yourcountry of residence.

In addition,any personal or other information that you submit for publication on thewebsite will be published on the internet and may be available, via theinternet, around the world. We cannot prevent the use or misuse of suchinformation by others.

Youexpressly agree to such transfers of personal or other information.

(6)Security of your personal information

We willtake reasonable technical and organisational precautions to prevent the loss,misuse or alteration of your personal information to the best of ourability. Of course, data transmission over the internet is inherentlyinsecure, and we cannot guarantee the security of data sent over theinternet. You are responsible for keeping your password (as applicable)and user details confidential. We will not ask you for your password (exceptwhen you log in to the website).

(7)Policy amendments

We mayupdate this privacy policy from time-to-time by posting a new version on ourwebsite. You should check this page occasionally to ensure you are happy withany changes.

(8)Your rights

You mayinstruct us not to process your personal information for marketing purposes byemail at any time. You may email to

(9)Third party websites

Thewebsite may contain links to other websites. We are not responsible for theprivacy policies or practices of third party websites.

(10)Updating information

Pleaselet us know if the personal information which we hold about you needs to becorrected or updated.


Tanamerawill not sell products to children below the age of 16 online. If you are notabove 16, please do not share personal information with us, as we will not (ifknown) collect, request or maintain information of children under the age of16. However, parents or adults may purchase products for them.


If you have any questionsabout this privacy policy or our treatment of your personal information, pleasewrite to us by email to You may also mail aletter to 9/F, Mody House, 30 Mody Road, Tsim Sha Tsui, Hong Kong