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Return Policy

Refund and Exchange Policy

Detailsof the products available for purchase (including their price) are set out onTanamera Hong Kong Online Retail. Tanamera Hong Kong takes all reasonable careto ensure that all details, descriptions and prices of products appearing onthe Tanamera Hong Kong Online Retail are correct at the time when the relevantinformation is placed onto the Tanamera Hong Kong Online Retail. Although everyeffort is made to keep Tanamera Hong Kong Online Retail as up-to-date aspossible, the information appearing at a particular time may not always reflectthe position exactly at the moment you place an order.

Purchasing of TanameraProducts

Eligibilityto order criteria:

You mayonly purchase products:

1.  Available for sale and details of which appear on the Tanamera HongKong Online Retail;

2. For personal use, either by yourself or by your intendedrecipient(s) of the products Tanamera reserves the right to decline any orderthat it has reasonable cause to believe is for onward sale other than throughdistribution channels approved by Tanamera.


1. Once you have selected the products you wish to order, click onthe “Checkout” button at the end of the checkout process.
2. Once you have clicked on the “Checkout” button, you have made a bindingoffer for the sale of goods. Payment can be made via Online Transfer &Credit Card.
3. Tanamera will E-mail you to confirm your successful product order has beenreceived.
4. We are deemed to have accepted your offer, and a corresponding contract ofsale for the products you have ordered is concluded between you and Tanameraonly upon those products being dispatched to you, as detailed in the dispatchconfirmation E-mail.

Damaged or FaultyProducts and Incorrect Goods Received

Complaints or disputesaccompanied with photographic evidence can be submitted in writing to info@herbalsensesor by calling +852 9721 9416. We shall respond to you within 14 working daysvia email or telephone.



Once apurchase is made via Tanamera Hong Kong online retail, it is strictlynon-cancellable, non-exchangeable and non-refundable.

IMPORTANT : Pleasere-check the product(s) ordered and the address of delivery stated beforefinalizing your online purchases.

Tanamera online retailpurchases received after 2pm will be processed the followingworking day


All deliveries ofTanamera retail products should reach online shoppers address within 3-4working days (Free delivery for purchases of HK 500 total value and above)

For deliveries returnedto Tanamera Hong Kong due to shopper’s non-responds to the courier deliverattempts, will be charged for the processing and re-delivery fees, even if theinitial delivery was free.



9/F, Mody House,

30 Mody Road,

Tsim Sha Tsui, Hong Kong

Tel: +852 2623 3312 /+852 9721 9416